System Information Required for Support Tickets

System Information Required for Support Tickets

Before contacting support, please ensure you have read the FAQ, the online Knowledge Base and also the User Guide to see if these help.

If they do not answer your questions, then when submitting a ticket to the Enmotus support team, if possible, please provide the following to help us respond more quickly to your question(s) :

All tickets:

1. CPU, motherboard make and model
2. License key information and date purchased.
3. Exact steps that led to your issue.
4. Exact system configuration, drives and their port connections

Additional information if troubleshooting functional issues: 

1. Run the Windows system info utility, export the information to a text file and attach with your ticket submission. You can do this by opening a Windows Start, type msinfo32 into the "Type her to search" or Run dialog box.
2. Run the Windows Disk Management utility and take a screen shot of all visible disk drives.
3. For versions later than 1.3.0.16779PR, right click on the Enmotus icon in the lower right and select Drive Controller information. Select all, save as a text file to include with your system information.
-- or --
For earlier versions, re-run the FuzeDrive installer, and at the Express/Custom install page, select Driver Controller Information and capture the screen image that shows the controllers, drivers and volume information and how they are connected.



The output should look something like the following screen capture. Use Alt-PrtScr (or other screen capture), save the image as a file and upload with the other information.

Then go back to the prior screen and exit the installer.

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